Chat with Us
Contact your Service Desk 24by7 online
Service Desk Phone Numbers for US and International
Overview of Service Desk phone numbers by country
Adding Your Internal Reference To Verizon's Incident Ticket
How you can add your reference to Verizon’s incident ticket and what benefits there are
Download the My Verizon for Enterprise App
Easily access the resources and information you need on the go.
NOC to NOC Process
How to reach out to a Verizon NOC technician to discuss a technical issue
SOC to SOC Process
How to reach out to a Verizon SOC technician to discuss a technical issue
Diagnostics for Managed WAN/LAN services
Overview of Automated Diagnostics for Managed WAN/LAN services for proactive incident tickets.
Event Management for Managed WAN/LAN services
Overview of Managed WAN/LAN Event Management and when this triggers a proactive incident ticket
Event Management for VNS/SD-WAN Services
Overview of Managed VNS/SD-WAN Event Management and when this triggers a proactive incident ticket
Site Status Verification for Managed WAN Services
How to verify the status of Power, Cabling, and Equipment at your site to prevent any delays on restoring your service
Power, Cabling, and Equipment for Non-Managed WAN Services
How to verify the status of Power, Cabling, and Equipment at your site to prevent any delays on restoring your service
Vulnerability Management
Overview of Vulnerability Management and how to detect, notify, and remediate vulnerabilities
Viewing Technical Logs
Where to find technical troubleshooting logs
Incident Management Workflow Proactive
Detailed description of the Proactive Ticket workflow
Incident Management Workflow Reactive
Detailed description of the Reactive Ticket workflow
Incident Escalations
How to request a ticket escalation when the progress is not satisfactory.