You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee of $50 may apply to the return or exchange of a wireless device.
You may exchange your device one time. For “Buy One, Get One” or similar offers, if you’re only returning the “Buy” device, you must pay for the “Get” device. If only returning the “Get” device, no action is needed for the “Buy” device. Read more about our return policy.
We make sending back your device easy by enabling you to print free return labels. To print a return label while logged in to My Business Wireless, you must have eligible user role permissions (Primary Contact, Admin, Analyst or Buy), and the original order(s) must have been placed within the last 30 days.
Email and print functions are done within your saved document, not in My Business Wireless, so you should follow the on-screen prompts within your chosen PDF manager application.
To avoid being billed an unreturned equipment charge, please return all your Verizon internet equipment within 30 days of the day your service is disconnected.
To return your equipment:
Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more.